Support services
Your product deserves ongoing care
Software isn't set-and-forget. A little regular attention keeps things secure, fast, and growing alongside your business.
Problems Fixed Before You Notice
We monitor your project and keep it up to date — catching issues before they affect your users.
Always in Your Corner
Whatever plan you're on, we're committed to being there when something goes wrong.
Predictable Monthly Cost
A fixed monthly fee means you always know exactly what maintenance will cost — no surprise invoices.
Peace of Mind
Focus on running your business while we take care of the technical details.
Development Guarantee
If we built something incorrectly, we fix it at no charge — full stop. No asterisks, no exceptions.
Gets Better Over Time
Regular updates, performance improvements, and new features keep your product moving forward.
We fix problems before you notice them
Most support providers wait for you to report a problem. We monitor your systems around the clock, apply updates proactively, and catch issues before they ever reach your users.
- Real-time monitoring with instant alerting
- Security patches applied before vulnerabilities are exploited
- Performance optimization to keep things fast
Choose your level of cover
Flexible plans for every budget — from basic peace of mind to a fully managed, continuously evolving product.
- Bug fixes & security patches
- Monthly dependency updates
- Email support
- Basic uptime monitoring
- Content updates
- 90-day maintenance coverage
- Everything in Essential
- Weekly dependency updates
- Priority support
- Performance optimization
- Database maintenance
- API monitoring & updates
- 8 hours of dev time included
- Quarterly health reports
- 6-month maintenance coverage
- Staging environment support
- Everything in Professional
- Dedicated support engineer
- Guaranteed response SLA
- Custom dev time allocation
- 24/7 emergency support
- Monthly strategy calls
- 12-month maintenance coverage
- Custom SLA agreements
- Infrastructure management
We stand behind everything we build
If we built it incorrectly, we fix it — no charge, no argument. Here's exactly what that covers and what it doesn't.
Covered Under Warranty
Development Accountability
If we built it incorrectly or it fails to meet the agreed-upon specs, we fix it for free. No questions asked.
Post-Launch Bug Fixes
Bugs are a part of software, but they shouldn’t be your problem. Any defects in our delivered code are corrected at our expense.
Security Assurance
If a vulnerability is found in the code we wrote, we’ll patch it immediately to keep your data safe.
Browser & Device Support
We guarantee your site works on the browsers we agreed upon. If a layout breaks in a supported environment, we’ll fix it.
Not Covered Under Warranty
External API Changes
Issues caused when third-party services (like Stripe or Google) change their systems after delivery.
Outside Interference
Problems resulting from code changes made by other developers or unauthorized parties after handoff.
New Features
Requests for new functionality or enhancements beyond the original project scope.
Hosting Issues
Problems caused by hosting environment changes, server configurations, or infrastructure.
Your business runs. We handle the rest.
Software shouldn't keep you up at night. With a support plan, you get a dedicated team watching over your product — applying updates, squashing bugs, and shipping improvements on your schedule.
- Scheduled maintenance windows that suit your business
- Continuous improvements that keep your product competitive
- Included dev hours for small changes and enhancements
Meet the team
Passionate experts dedicated to bringing your vision to life.
Common questions
Straight answers to the things people ask us most about support plans and our guarantee.
It covers any bugs or errors that were present in the code we delivered. If we built something incorrectly or it doesn't work as agreed, we fix it at no charge — even after the project is finished. There are no time limits on this for our own mistakes.
Not necessarily. Every project we deliver comes with our development guarantee at no extra cost. Support plans are for clients who want something more: proactive updates, ongoing improvements, priority response times, and included development hours each month. If you just need the guarantee, you already have it.
Yes, at any time. Upgrades take effect immediately. Downgrades kick in at the start of your next billing cycle. We handle the difference fairly — no awkward conversations needed.
The included hours can be used for small improvements, content updates, configuration changes, and minor new features. Bug fixes covered by our guarantee do not count against your hours — those are always on us. Unused hours do not roll over.
Email works for all plans. Enterprise clients also get phone support and a dedicated point of contact. However you reach us, we track every request and keep you updated throughout.
Yes. If the standard plans do not fit your situation — whether you need a custom response time commitment, dedicated resources, or specialised coverage — we can put together a bespoke agreement. Just get in touch and we will figure it out together.
Let's set up the right plan for you
Not sure which plan fits? Just reach out — we'll look at what you have and recommend the right level of support. No hard sell.