Support services
Protect your investment
Your application needs ongoing care to stay secure, performant, and aligned with your business goals.
Proactive Maintenance
We keep your application secure and up-to-date before issues arise.
Always Here for You
No matter your plan tier, we're committed to being there when problems arise.
Cost Predictability
Fixed monthly costs make budgeting for maintenance simple and predictable.
Peace of Mind
Focus on your business while we handle the technical details.
Development Guarantee
We stand by our work. If we made a mistake during development, we fix it at no cost—guaranteed.
Continuous Improvement
Regular updates and optimizations keep your application performing at its best.
Choose your coverage level
Flexible plans designed to match your project's needs and budget. All plans include extended maintenance coverage.
- Bug fixes & security patches
- Monthly dependency updates
- Email support
- Basic uptime monitoring
- Content updates
- 90-day maintenance coverage
- Everything in Essential
- Weekly dependency updates
- Priority support
- Performance optimization
- Database maintenance
- API monitoring & updates
- 8 hours of dev time included
- Quarterly health reports
- 6-month maintenance coverage
- Staging environment support
- Everything in Professional
- Dedicated support engineer
- Guaranteed response SLA
- Custom dev time allocation
- 24/7 emergency support
- Monthly strategy calls
- 12-month maintenance coverage
- Custom SLA agreements
- Infrastructure management
We stand by our code
We take full accountability for our work. If we made a mistake during development, we'll make it right at no cost to you.
Covered Under Warranty
Development Accountability
If we built it incorrectly or it fails to meet the agreed-upon specs, we fix it for free. No questions asked.
Post-Launch Bug Fixes
Bugs are a part of software, but they shouldn’t be your problem. Any defects in our delivered code are corrected at our expense.
Security Assurance
If a vulnerability is found in the code we wrote, we’ll patch it immediately to keep your data safe.
Browser & Device Support
We guarantee your site works on the browsers we agreed upon. If a layout breaks in a supported environment, we’ll fix it.
Not Covered Under Warranty
External API Changes
Issues caused when third-party services (like Stripe or Google) change their systems after delivery.
Outside Interference
Problems resulting from code changes made by other developers or unauthorized parties after handoff.
New Features
Requests for new functionality or enhancements beyond the original project scope.
Hosting Issues
Problems caused by hosting environment changes, server configurations, or infrastructure.
Meet the team
Passionate experts dedicated to bringing your vision to life.
Common questions
Answers to frequently asked questions about our support services and the Topography guarantee.
Our guarantee covers any errors or bugs that were present in the code at the time of delivery. If we did it wrong, we fix it for free—even after the project is finished. We stand behind our craftsmanship 100%.
Yes, you can change your support plan at any time. Upgrades take effect immediately, while downgrades take effect at the start of your next billing cycle. We prorate any differences accordingly.
Dev time covers small enhancements, content updates, configuration changes, and minor feature additions. Bug fixes covered under our guarantee do not count against your included hours. Unused hours do not roll over to the next month.
Support requests can be submitted via email, our client portal, or phone for Enterprise clients. We track all requests and provide status updates throughout the resolution process.
Our accountability for development errors is ongoing. However, for proactive maintenance (like keeping dependencies updated and fixing breaks caused by new browser versions), we offer tiered coverage from 90 days to 12 months with our support plans.
Yes, we can create custom support agreements tailored to your specific needs, including custom SLAs, dedicated resources, and specialized coverage. Contact us to discuss your requirements.
Let's keep your project thriving
Get in touch to discuss your support needs and find the right plan for your business.